Abstract : Based on evidence (empirical data, inquiries, case studies),
this workshop will provide deep insight into the evolution of
document supply from traditional print copy delivery to a modern
service of resource discovery and secure electronic supply. Four
topics will be presented: the changing needs of customers from
the public and corporate sector, the use of new technologies in the
front- and back-office by major document suppliers (The British
Library, Infotrieve, FIZ Karlsruhe, INIST), resource sharing
and networking on the national and international level, and the
negotiation of copyright agreements with publishers (‘level playing
field’). The aim of the workshop is to confront empirical findings
with the experiences, needs and opinions of the participants from
the library and publisher sectors.
